Shipping & Refund Policies
Artsunlimitedindia.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase.
- Products which you received in "Damaged/Defective/Broken" condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
- By sending email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant department. Please mention your order number in the email.
After our team will review your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow our team three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
When you're returning an item that was damaged/defective or due to an error, you will be compensated for return courier charges. Please pack well when you are returning the product so that it reaches in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
We will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
All items are carefully packaged as to avoid any form of damage.
Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the shopping cart page. Also Prices may be different for different countries to account for shipping costs.
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the warehouse.
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Arts Unlimited India does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
All Arts Unlimited India items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Artsunlimitedindia.com is not responsible for any octroi payments.